These Terms of Service ("Terms") govern the services provided by Lyzoo ("we", "us", "our") and your use of our website. By engaging our services or using our site, you agree to these Terms. If you're entering into them on behalf of a business, you confirm you have authority to do so.
1. Introduction
Lyzoo is a business growth partner based in Manchester, United Kingdom, providing marketing, website and automation services. These Terms apply alongside any specific proposal or order we agree with you. Where a signed proposal conflicts with these Terms, the proposal takes precedence for that engagement.
2. Our services
We offer Growth (a full marketing funnel), a Website Platform, Paid Media management and Automations. The exact scope, deliverables and volumes for your engagement are set out in your chosen plan or proposal. We may adjust how we deliver a service, provided we do not materially reduce what you've paid for.
3. Engagement & term
Our plans are provided on a rolling monthly basis unless your proposal states otherwise. Your engagement begins when you accept a plan or proposal and continues month to month until cancelled in line with section 10.
4. Fees & payment
Fees are billed monthly in advance unless agreed otherwise. Prices shown on our website are indicative starting points; your final fee is confirmed in your proposal. Lyzoo Group Limited is VAT registered, and VAT is added to fees at the prevailing rate. Prices shown on our website exclude VAT unless stated otherwise. Late or failed payments may result in services being paused until the account is brought up to date.
5. Ad spend
Where we manage paid media, our fees cover strategy, creative, build and management only. Advertising budgets are paid by you directly to the relevant platforms (such as Google, Meta and TikTok) from your own accounts. You retain full ownership and control of those accounts and budgets.
6. Your responsibilities
To deliver effectively, we rely on you to provide timely access, information, approvals and any content or assets we reasonably need. You are responsible for ensuring the materials you give us are accurate and that you hold the necessary rights to use them. Delays in providing these may affect timelines.
7. Intellectual property
On full payment, deliverables we create specifically for you (such as your website content and creative) become yours. Your domain, ad accounts and customer data remain yours throughout. We retain ownership of our own tools, templates, methods and any pre-existing materials, and may reuse general know-how gained during our work.
8. Results & estimates
We work hard to grow your results, but marketing outcomes depend on many factors outside our control, including your market, offer and budget. Any figures, examples or projections we share are illustrative and not guarantees of specific results.
9. Liability
Nothing in these Terms limits liability that cannot be limited by law. Subject to that, our total liability arising from an engagement is limited to the fees you paid us for that service in the three months before the claim. We are not liable for indirect or consequential losses, or for losses caused by third-party platforms.
10. Cancellation
You can cancel a rolling monthly plan by giving 30 days' notice, unless your proposal states otherwise. Fees already paid for the current period are non-refundable. On cancellation we'll help hand over assets and access that belong to you. Either party may end the engagement sooner if the other seriously breaches these Terms and does not put it right within a reasonable time.
11. Governing law
These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute, unless local law requires otherwise.
12. Contact us
Questions about these Terms? Get in touch:
These terms are a general template and not legal advice. Please have them reviewed by a qualified professional before relying on them.